To set the notification rules, select the relevant check boxes beside each of the statements given above and click Save. This saves the notification rules. You can also customize the email template of the notification that would be sent for a particular option. To do this, click the Cutomize Template link beside the option for which you wish to change the notification template. The screen refreshes with the Message Template settings, where you can edit the notification subject and message by adding or deleting variables to either of the block and click Save. To add or delete variables to subject and message of the email template, just click the corresponding variable in the list box on the right.

You can select a few technicians whom you wish to notify as soon as a new request is created. To do this select the either of the following check boxes:

• Notify technician(s) by email when a new request is created
• Notify technician(s) by sms when a new request is created

Then, click Choose Technician(s) button and select the list of technicians whom you wish to notify on the creation of a new request, from the Select Technician Name pop-up window, and click OK.

Now click Save.

You can customize the message template which will be sent as notification for Purchase Order and Contract alert events. To customize the email template, click the Email Template link beside the corresponding module.

In the Message Template edit form, the Notification Type is a non-editable mandatory field. You can change the Subject provided for the notification type.

In the Message block, to add content variables that need to be a part of the notification, select the fields from the Database fields list and click >> button. If you want to remove the fields from the Notification Fields list, then select the same and click << button.

Once you have completed the modifications, click Save, to save the settings.

Notification Filters prevents unwanted acknowledgements or notifications  being sent to requesters / technicians when an information mail reaches the help desk. Information emails are emails that are not requests and do not require any action to be taken. Using Notification Filters you can prevent unwanted email acknowledgement / alerts sent to requesters / technicians which might result in unnecessary email loop into the system.  Acknowledgements for emails like Out of Office replies, notifications that bounce back when the mail destination is not reachable (because of a wrong mail address) can be stopped from being acknowledged or notified. 

You can also click on Edit Criteria and create a new notification filter. You can define a rule stating what mails need not require acknowledgement.

Example: You can create a rule Title contains “Out of Office” and add it to Match the Criteria. This will filter acknowledgement / notifications when a request arrives and matches the defined criteria.